If you're using Windows and having trouble with ROES sending or uploading your order to us and it fails immediately with the message "Send erred, waiting to retry" follow the directions below.

Step 1

Click on the Start Menu and select All Programs, Accessories, Command Prompt. A command prompt window will open.

Step 2

At the command prompt, type: netsh advfirewall set global StatefulFTP disable and then press "Enter".

Step 3

You should get a message that says "Ok."

Step 4

At the command prompt type: exit The command prompt window will close

Step 5

ROES should now be able to successfully send or upload your orders to WHCC.

More Information

The fix turns off the "stateful" function of the Windows firewall due to a bug in the Windows firewall code when interacting with Java applications. Details on the bug report are available. This doesn't have any impact on the security settings of the firewall and won't cause you any trouble. As an alternative, a hot fix is available from Microsoft that fixes this issue without modifying the firewall settings: FTP client does not establish a passive-mode FTP connection to an IPv4 FTP server in Windows 7 or in Windows Server 2008 R2.